Terms And Conditions

A&A Dukaan Financial Services Private Limited (“BankBazaar“) provides facility to enable the investors to carry out the online transactions in the units of the mutual funds through “Investment Account”. BankBazaar holds a registration with Association of Mutual Funds in India (“AMFI“) and has obtained ARN Code bearing number 108468 to act as an online distributor of mutual fund through its website www.bankbazaar.com, mobile application/mobile site (hereinafter collectively referred to as (“Website“).

The users who have registered on the Website (“Registered Customer“) shall be entitled to avail the online “Investment Account Facility/Services” including but not limited to purchase, redemption and switch of mutual fund units. Before availing the services of the online Investment Account, users are requested to read and confirm all the terms & conditions (“Terms & Conditions“). By using BankBazaar Investment Account services (“Services“), you understand and agree that BankBazaar shall treat your use of the Services as acceptance of these Terms from such point of usage. You may not be allowed to use the Services if you do not accept the below terms:

  1. You acknowledge that in accessing and using the Services offered by BankBazaar, you may utilize the content and services offered on the Website. You agree to follow the Terms and Conditions and Privacy Policy for the use of the Website as may be specified on the Website from time to time.
  2. You acknowledge that BankBazaar and / or the Asset Management Company “AMC” may at its sole discretion vary the Terms and Conditions or withdraw any of the facilities/Services provided herein from time to time.
  3. You further agree and acknowledge that the Services provided herein are presently available in respect of select mutual funds only with whom BankBazaar has entered into a separate arrangement.
  4. You agree and acknowledge that transactions done through BankBazaar Investment Account facility will be tagged with the Mutual Fund distributor ARN Code 108468 and will not be treated as Direct.
  5. You agree to comply with KYC (Know your Client/Customer) and KRA requirements as required under SEBI (KYC Registration Agency) Regulation 2011, SEBI Act 1992, Prevention of Money Laundering Act, 2002, all laws and regulations including but not limited to the Foreign Exchange Management Act, Reserve Bank of India (RBI) guidelines, to the extent applicable pertaining to the investments.
  6. You hereby irrevocably and unconditionally grant your no objection to BankBazaar and the respective AMC to collate the transaction details relating to the investments in mutual fund units done by you on the online technology platform of BankBazaar and transmit such transaction data to the concerned AMC”) / mutual fund/ Registrar and Transfer Agent (RTA) of the AMC for further processing of your transactions.
  7. You agree to provide any and all information that may be required by BankBazaar/AMC/authorised service providers of the AMC, from time to time, in compliance with existing legal norms and regulations, including but not limited to contact information, address, tax‐related information and any other information required under existing or future KYC norms and laws. You agree that aforesaid information that may be provided by you to BankBazaar from time to time, may be shared by BankBazaar with the mutual funds/AMCs or their respective authorized service providers, auditors, legal and tax consultants in compliance with the extant legal provisions from time to time. You also agree that BankBazaar /AMC/authorized service providers of the AMC may take steps to verify the veracity of such information provided by you and you agree to co‐operate with BankBazaar/AMC/authorized service providers of AMC in providing all information requested by BankBazaar. You acknowledge that failure to provide such information in a timely manner may result in your ineligibility to avail of some or all of the Services of BankBazaar and that BankBazaar /AMC/Trustees of AMC shall in no way be held liable for any losses of whatsoever nature resulting from such failure to provide information on your part. You agree that any information provided by you may be required to be shared with relevant regulatory / statutory authorities and you authorise BankBazaar to provide all information to such regulatory / statutory authorities as and when required.
  8. You acknowledge that the Investment Account and the execution of online instructions are subject to this Terms and Conditions, and the Offer Documents of the respective AMCs’. There may be an exit load/any other charge(s) applicable to certain mutual fund schemes which is mentioned in the respective Offer Documents including Scheme Information Document (SID) /Key Information Memorandum (KIM) and addendums issued thereto from time to time (collectively referred to as “scheme related documents“). You hereby agree to read all the scheme related documents before investing.
  9. Your identity on the Website shall be authenticated by the use of your login credentials. BankBazaar shall at all times treat instructions authenticated by your login credentials to have originated from you directly.
  10. You acknowledge that if you are not KRA verified/ not carried your KYC earlier and you are a first time investor having Aadhaar number then your Aadhaar number shall be used to compete your e-KYC verification.
  11. Purchase requests made through BankBazaars’ online technology platform shall be processed by the respective mutual funds/AMCs only after funds sufficient to cover the purchase price and other costs and charges have been received by the respective mutual funds/AMCs. Payments towards the purchase price and other costs and charges shall be made by the Registered Customers directly in the name of the respective mutual fund scheme(s) through the payment gateway of TechProcess Payment Services Limited (“TechProcess“) made available by BankBazaar on its website. If for any reason the mutual fund/AMC is unable to allow a transaction for purchase or redemption of the full quantity of units such as transacted by a Registered Customer through the online technology platform of BankBazaar, the respective mutual fund/AMCs shall be entitled to process a lesser quantity of units being purchased or redeemed (as the case may be) by such Registered Customer. In such a case, neither BankBazaar nor the AMCs, their respective trustees shall be responsible for the non‐execution of transactions for the entire quantity or the remaining quantity of units.
  12. You agree to be communicated for all transaction related purposes to your registered email-id or by way of SMS to your registered mobile number.
  13. You while providing the details/documents over the Website including but not limited to personal information give your express consent/ no objection to BankBazaar to contact you on matters connected to setup and operation of your Investment Account and to execute your investment instructions in relation to: 
    1. Communication with AMCs on your behalf for financial or non-financial transactions executed under this Terms.
    2. Sharing your information with KRAs, AMCs and BankBazaar’s service partners, for validation, to comply with legal and regulatory requirements and for the purpose of fulfilling its obligations under this Terms.
    3. Forwarding your transaction data and requests to the respective mutual funds/AMCs with respect to your instructions and orders of sale, purchase, transfer, redemption, splitting, consolidation and any other financial/non-financial transactions of mutual funds units.
    4. Transmitting to the mutual fund and/or the corresponding AMC, information relating to your nomination/changes in investment plan/ any other changes made through the online platform.
    5. Obtaining and forwarding to the AMC/its Authorized Registrar your information as available in the KRA/UIDAI records, including your e-signature.
  14. You are obliged to:
    1. Ensure that the money you invest is from your bank account (primary holder’s bank account in case of Investment Account held jointly).
    2. Declare that the amount invested/to be invested by you in the scheme(s) of Mutual Fund (s) is derived through legitimate sources and is not held or designed for the purpose of contravention of any act, rules, regulations or any statute or legislation or any other applicable laws or any notifications, directions issued by any governmental or statutory authority from time to time.
    3. Keep your login credentials safe and secret.
    4. Promptly change your login credentials and inform BankBazaar of any actual or suspected unauthorised use of your login credentials.
    5. Declare that you have read and understood the contents of the respective Scheme related Document(s) and the details of the scheme.
  15. You acknowledge and agree to the following:
    1. That BankBazaar is an AMFI registered distributor of mutual funds and receives commissions from AMCs, details of which are available on the Website.
    2. Your Investment Account will be activated after BankBazaar verifies your personal information in accordance with the Know Your Client (“KYC“) guidelines issued by the Securities and Exchange Board of India (“SEBI”), from time to time.
    3. For investments using ECS/NACH/ Direct Debit, BankBazaar will first submit the fund transfer instruction(s) to your bank. Your request for subscription will be sent to the AMC only after receiving confirmation of successful money transfer to the AMC’s account. Consequently, there may be a lag between the date of debit to your account and date BankBazaar submits your request to the AMC.
    4. Subject to the preceding paragraph, your Instructions will be processed the same day if received before the cut-off time(s) specified by BankBazaar. Else, your Instructions will be processed on the next business day. BankBazaar may specify cut-off time(s) earlier than the time(s) specified by the AMC/ SEBI.
    5. That all authorised and complete transactions will be processed at the applicable NAV (as defined in the Scheme Information Document of respective schemes of Mutual Funds) subject to receipt of funds and acceptance of your transaction by the Mutual Funds/ RTAs. However, BankBazaar shall not be liable for any loss that may arise to you as a result of incorrect NAV applied on units allotted to you by the mutual fund.
    6. That any transactions done on a holiday would be processed on the next business day and the NAV would be applicable as per the respective scheme related documents.
    7. That transactions once placed cannot be cancelled.
    8. That any application for redemption, purchase or exchange or any other instruction must be correct, complete, clear and unambiguous in all respects and should conform to the prescribed procedure/documentation and regulatory requirements, failing which, BankBazaar /AMC reserve the right to reject the same and in such a case BankBazaar/AMC/Trustee shall not be responsible for any consequence arising therefrom.
    9. BankBazaar will forward your Instructions to the AMC electronically and the AMC will process the transactions on the basis of such electronic instructions. AMCs are not obliged to accept your application for subscription to units of their mutual fund schemes in part or in full.
    10. BankBazaar may refuse to transmit your transaction data to the AMC/ its authorised agents unless, they are given in a manner and form acceptable to BankBazaar and in accordance with BankBazaar’s right to verify such transactions. However, BankBazaar shall have no responsibility to determine the authenticity of any transactions done or purported to be done by you. You shall not hold BankBazaar liable on account of BankBazaar acting in good faith on any of your transaction done or purported to be done by you.
    11. You agree to indemnify BankBazaar, AMC, trustees to the AMC, its respective officers, directors, employees and agents against any improper/ fraudulent transactions, improper/fraudulent fund transfer transactions done or purported to be done by you on the Website/ TechProcess’s payment platform provided by BankBazaar. BankBazaar/AMC shall not be obliged to accept from you any oral instructions for carrying out any transactions in mutual fund units. Further BankBazaar, AMC, trustees to the AMC, its respective officers, employees and agents shall be indemnified for and held free and harmless from and against any and all costs, claims, losses or liabilities of any nature (direct or indirect) resulting from the act of purchase, redemption or switch of mutual fund units, together with any and all attendant costs and expenses including reasonable legal fees and expenses, that BankBazaar, AMC, trustees to the AMC, its respective officers, employees and agents may incur or be subject to, in relation to the transactions conducted by you on the Website/ TechProcess’s payment platform. You also acknowledge that the security and the control provided by BankBazaar are designed to verify the source the communication and not to detect errors in transmission or content including discrepancies between names on the account numbers and that BankBazaar or any intermediary, may transmit data or take requisite action by reference account number only, even if the name on the account is also provided. BankBazaar shall have no duty to verify the content of any transactions, instructions and communication, whether or not authorized, sent in its name and accepted by BankBazaar.
    12. For Investment Accounts held jointly, the mutual fund folios maintained by the concerned AMC will also be held jointly and all the individuals will have the same authority to operate those folios (Any or Survivor).
    13. BankBazaar may modify these terms at any time by informing you. Your continued use of the services will imply your acceptance of the changes.
    14. BankBazaar may terminate the Services by giving 30 (thirty) days prior notice in writing to the Registered Customer provided that the Registered Customer shall not be relieved of obligations hereunder notwithstanding such termination incurred prior to the date on which such termination shall become effective.
  16. You further acknowledge and agree:
    1. That the holding pattern of the Registered Customer, as reflected in the Investment Account, is deemed to be BankBazaar account holding pattern of the account holder/investor(s).
    2. That there will be no changes allowed in the holding pattern of the investors associated with the Investor Account once the account is activated.
    3. That once an investment is made using the holding pattern, you will not be allowed to change the holding pattern for the subscriptions.
    4. That the other requisite data (which is not part of the form) required to be reported to AMC / authorized registrar of the AMC will be extracted from BankBazaar account details maintained for the First holder. The mode of holding in all customer joint accounts is treated as Joint account.
    5. That it shall be the obligation of the AMC and not of BankBazaar to regularly send to you i.e. the Registered Customer (only to first holder in cause of multiple / joint holdings) such communications as required under the SEBI Regulations.
  17. You agree to the ‘Third Party Risk’ associated with the transaction and understand that:
    1. BankBazaar shall not be liable for any loss or damage caused by reason of failures or delay of the mutual fund to deliver any units purchased even though payments have been made for the same, or failure or delay in making payment in respect of any units sold, though they may have been delivered and you shall hold BankBazaar harmless and free from any claim in respect thereof. BankBazaar shall also not be liable for any delay, failure or refusal of the mutual fund in registering or transferring units to your names or for any interest, dividend or other loss caused to you arising therefrom.
    2. In the  instances of third party claims, the AMC/mutual fund/trustees to the mutual fund shall be liable for failure/delay only where such claims/losses arise due to a reason entirely attributable to an error or gross negligence of the AMC. In no event shall the AMC/mutual fund/trustees to the mutual fund be liable for losses/claims arising due to force majeure reasons beyond the reasonable control of the AMC/mutual fund.
    3. BankBazaar shall not in absence of gross negligence on the part of BankBazaar, be liable to you for any act, omission or delay by the mutual fund or for any claims which you may suffer or incur as a result of or in course or discharge by BankBazaar or its employees, officers, directors duties.
    4. Without prejudice to the above, BankBazaar shall not be held liable for any loss or damage or failure to comply or delay in complying with its obligations under these Terms which is caused directly or indirectly by any event or circumstances beyond BankBazaar’s reasonable control. These include system failure, network errors, delay or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot, civil commotion and/or war. You further agree that BankBazaar shall not be held liable for any losses, damages, expenses, costs, liabilities and claims of whatsoever nature caused by fraudulent or unauthorized use or access of your information, and/or signatures. BankBazaar will be under no duty to verify compliance with any restrictions on your investment powers. BankBazaar will not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of any defects or imperfections or mechanical or other failure with relation to computer, cable, telex, telephone or postal system.
    5. While BankBazaar will make every effort to have its computer systems available at all times, BankBazaar makes no guarantees with respect to the availability of such systems. BankBazaar will make every effort to resolve availability issues such as network problems, virus attacks etc. in an expeditious manner. Notwithstanding these, BankBazaar will as such not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of lack of such availability.
  18. In relation to ‘Electronic Payment Gateway’ you agree and understand that: 
    1. the funds transfer for purchase of units of mutual funds will be done by using an Electronic Payment Gateway facility for net banking offered through a third party net banking service provider registered with the Reserve Bank of India which is TechProcess here in this case. You agree not to use or permit the use of the payment gateway or any related services for any illegal or improper purposes.
    2. You hereby acknowledge that you are utilizing the TechProcess Payment Gateway at your own risk. You agree and understand that these risks would include but not be limited to the following risks and BankBazaar/AMC/trustees of the AMC, disclaim all liability and responsibility for any claims, losses, damages and costs of whatsoever nature arising due to such risks:
      1. Misuse of Password: You acknowledge that if any third party obtains access to your password of the Investment Account, such third party would be able to transact on Website. You shall ensure that the terms and conditions applicable to the use of the Net Banking password as contained in the TechProcess Payment Gateway for Net Banking are complied with at all times.
      2. Internet Frauds: You understand that the Internet per se is susceptible to a number of frauds, misuse, hacking and other actions, which could affect payment instructions given using TechProcess Payment Gateway or the transactions done using Website. Whilst BankBazaar shall aim to provide security to prevent the same, there cannot be any guarantee against such Internet frauds, hacking and other actions. You shall separately evolve/evaluate all risks arising out of the same.
      3. Mistakes and Errors: In the event of your account receiving an incorrect credit by reason of a mistake committed by any third party, the concerned mutual fund/AMC or the bank shall be entitled to reverse the incorrect credit at any time whatsoever without your consent. You shall be liable and responsible to BankBazaar / concerned mutual fund /concerned AMC and accede to accept instructions without questions for any unfair or unjust gain obtained by you as a result of the same.
      4. Technology Risks: The technology for enabling the transfer of funds and the other services offered by the TechProcess and BankBazaar could be affected by virus or other malicious, destructive or corrupting code, program or macro. You understand that the site of BankBazaar or the bank may require maintenance and during such time it may not be possible to process your request. This could result in delays in the processing of transactions/payment instructions or failure in the processing of transactions/payment instructions and other such failures and inability. You understand that BankBazaar disclaims all and any liability, whether direct or indirect, whether arising out of loss of profit or otherwise arising out of any failure or inability by BankBazaar /bank/mutual funds/AMCS to process any transaction/payment instructions for whatsoever reason. You understand and accept that BankBazaar/AMC/trustee company of the AMC, authorised registrars of the AMC shall not be responsible for any of the aforesaid risks.
      5. Limits: You are aware that BankBazaar may from time to time impose maximum and minimum limits on funds that may be transferred by virtue of the payment transfer service given. You realize and accept and agree that the same is to reduce your risks. You shall be bound by such limits imposed and shall strictly comply with them.
      6. Indemnity: You agree and undertake to indemnify BankBazaar/mutual funds/AMCs/trustees to the AMCs/authorized registrar of the AMC from and against all losses and damages that may be caused as a consequence of breach of any of the TechProcess Payment Gateway for net banking and the terms and conditions mentioned herein above.
      7. Withdrawal of Facility: BankBazaar shall be entitled to withdraw this service at any time without assigning any reason whatsoever.
      8. Binding nature of above terms and conditions: You agree that by use of this facility, You shall deemed to have agreed to all the above terms and conditions and such terms and conditions shall be bound on you in the same manner as if you have agreed to the same in writing. Transaction rights for Systematic Investment Plans (“SIPs”) will be pursuant to your execution of the instructions, in the manner and form as prescribed by BankBazaar and / or mutual funds on the Website from time to time. The instructions will be applicable to all SIP transactions whether presently existing or to be opened in future. You agree that, upon granting such instructions for SIP transactions, you will be bound by the terms of the relevant SIP scheme of the mutual fund to which you subscribe.
  19. You expressly agree and acknowledge that any information contained in BankBazaar brochures or other materials or otherwise communicated by BankBazaar shall not be construed by you as investment advice and that all decisions to purchase or sell units made by you shall be on the basis of your own personal judgment arrived at after due consideration. You understand and agree that BankBazaar does not in any manner:
    1. Guarantee payments on any units; or
    2. Guarantee liquidity of any units; or
    3. Make any offer to buy back any units; or
    4. Guarantee the redemption or repayment of any units on maturity; or
    5. Guarantee the payments of interest or dividend; or
    6. Promise, indicate or guarantee any returns; or
    7. Guarantee any good delivery.
    8. You further understand and agree that BankBazaar does not in any manner:
      1. subscribe to units of mutual funds on your behalf or in your name or collects payments from you for the units so purchased by you for remitting it further to the AMCs; or
      2. receive any account statement from mutual funds/AMCs, on your behalf or in your name pertaining to the units; or
      3. redeem /sell the units held by you on your behalf or in your name; or
      4. unilaterally instruct the mutual fund and/or the corresponding AMCs with regards to nomination/changes in investments plan/any other changes; or
      5. sign any document on your behalf or in your name for purchase, sale or redemption of units; or
      6. collect, receive and / or give receipts and discharges for any sum including dividend, interest or income arising from the units and does not sign and/or endorse dividend and interest warrants on your behalf or in your name; or
      7. correspond with or gives notice to the mutual fund/AMCs on your behalf or in your name, except for transmission of transactions done or purported to be done by you on the Website.
    9. You understand and acknowledge that BankBazaar does not offer any advice and nothing herein or on the Website shall be construed as investment advice by you.
  20. You hereby agrees that:
    1. Mutual Fund investments are subject to market risks, and you have read and understood all scheme related documents carefully before investing.
    2. The data, reports and information provided on the Website does not constitute an investment advice and therefore should not be relied upon while taking investment decisions.
    3. The transaction execution services and the data, reports and information and recommendations, if any provided are incidental to the distribution services of the BankBazaar and shall not in any manner be constructed as offering of any kind of investment advisory services or any kind of legal, tax or financial advice. Further it shall also not mean that any of BankBazaar’s employees or associates have been in any way involved in your decision making process. The investment decision, if any, will be taken by you in your sole and absolute discretion.
    4. All eligible benefits on investments will be as per the provisions of Income Tax Act 1961 as amended from time to time.
    5. This service does not constitute an offer to buy or to sell or a solicitation to any person in any jurisdiction where it is unlawful to make such an offer or solicitation.
    6. BankBazaar/its authorised representative/service providers is not responsible for any omissions, errors or investment consequences arising from the use of the materials available on the Website.
    7. Whilst every reasonable precaution has been taken to ensure the accuracy, security and confidentiality of data and information available through the Investment Account, the BankBazaar/its authorised representative/its service provider shall not be held responsible for any consequence of any action carried out by you.
    8. The Services/facility may be suspended or withdrawn at any time, and that the Investment Account facility is also subject to interruption.
    9. The Website and the linked backend infrastructure may be inaccessible and/or unavailable at times. In such an event BankBazaar will not be liable for any damage, liability, action, cause of action, suit, claim, demand, loss, cost, and expense arising directly or indirectly from or in connection with such system inaccessibility and/or unavailability.
    10. The BankBazaar makes no express or implied warranty:
      1. that the dealing through the Investment Account will be uninterrupted or free from errors or that any identified defect will be corrected;
      2. that the Investment Account service is free from any virus or other malicious, destructive or corrupting code, program;
      3. in relation to non-infringement of any third party rights, merchantability, satisfactory quality or fitness for a particular purpose.
    11. BankBazaar/its authorised representative and its service provider shall not be liable for any loss or damage or other consequences arising from any suspension, breakdown, withdrawal, interruption, technical flaw, the presence of virus or other malicious, destructive or corrupting code, programs over the Investment Account or otherwise and any consequent delay or failure in completion of any payment or other instructions as a consequence thereof arising from the use or inability to use the Investment Account.
    12. BankBazaar/its authorised representative and its service provider shall not be liable for any failure to perform any of its obligations or service standards etc. if the performance is prevented, hindered or delayed by a Force Majeure Event, which includes any event due to any cause beyond the reasonable control including, without limitation, unavailability of any communication system including Internet, breach or virus in the processes or payment mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption codes.
  21. Governing laws This Terms & Condition shall be governed by, and construed in accordance with, the laws of India, and shall be subject to the exclusive jurisdiction of the courts in Bangalore. All disputes concerning the Terms & Condition shall be first referred to mediation, and then to Arbitration by a sole arbitrator appointed by BankBazaar. The seat of arbitration shall be at Bangalore.
  22. Units of the Fund are not endorsed by BankBazaar and do not constitute BankBazaar obligation.

GST rate of 18% applicable for all financial services effective July 1, 2022

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