FAQs

How To Track My Order

To Track Your Order Go To Order>Select Your Order>view>Track

Or Go To "Track My Order Page" > Add Your Order Number And Gmail Provided During Checkout And Click On Track

I have made the payment, but the order status is still shown as "Pending Payment" Or "Cancelled". What should I do ?

In This Event Its Likely To Be Technical Issue Which Will Be Resolved Within 24 Hrs . In Case It Does Not Get Resolved Kindly Contact Support Staff

I Want To Cancel My Order. How Do I Do It ?

To Cancel Your Order Go To>Orders>Request Cancellation

Amount Is Debited From My Account But CheckOut/Invoice Says "Payment Failed"

This Case Occurs Rarely, In Case Of Such Error , Kindly Contact Support Team And Provide Relevant Details , Sometimes Order Will Be Dispatched Once Payment Is Manually Verified

How Do I Return My Product?

You Can Return Your Product Only Within 3 Days From Date Of Delivery , And You Should Notify Us Within 48 Hrs Of Delivery In Case Of Damaged Or Faulty Product

I Am Unable To Figure Out How To Use The Product. How Do I Get Instructions?

In This Case Please Contact Our Support Staff , They Will Help You Out IN Case If Your Unable To Reach Out Our Support Team Please Leave A Message To support@hobbify.in

Tracking Is Not Being Update . Where Is My Package?

Tracking Gets Updated Usually Once Packages Reaches An Important / Main HUB . If Not The Status Will Be Slowly Updated Due To Server Delays On Logistics Side

Order Says Completed But I Have Not Received Any Order NO

In This Case Please Contact Us Immediately , Please Do Check Spam Folder Once

I Lost My Tracking/Order No. How Do i Get It?

You Will Get Order NO in SMS , Email Once Your Order Is Completed , If In Case You Lost It , Contact Us and We Will Give You The Relevant Details

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